Privacy Policy
1. Each time you use this website www.luigi.com.gr you are bound by the applicable Privacy Policy and should review this text every time you use the website to ensure that you accept it.
2. The personal data you provide will be processed and stored in a file under LUIGI\'s responsibility for the following purposes: i. the development, execution, and enforcement of the purchase contract for the products you have purchased, or any other contract between you and us, ii. the fulfillment of your requests, and iii. providing, with your consent, information regarding LUIGI products, including the sending of commercial correspondence via email or other equivalent electronic means (such as SMS). If you are a registered user, you can change your preferences concerning the sending of such communications by accessing the "USER PROFILE" webpage, where you can edit your preferences. iv. In the event that you provide us with personal data of a third party, you are responsible for informing the person in question about the use of their data and obtaining their explicit consent that their information is provided for the purposes explained above. If you have purchased a product or a gift card, the personal data of the third party you have provided us with will be used for the following purposes: a) managing the delivery or/and verifying the correct delivery of the respective product, and b) responding to any queries or requests that either you or the third party may express.
3. LUIGI (VAT 801686865) THIS IS IT S.A., headquartered at 71 Grammou Street, Marousi, Attica, Postal Code 15124, as the data controller, undertakes the obligation to ensure the confidentiality of your personal data and guarantees the exercise of your rights of access, correction, deletion, and opposition, by sending an email to [email protected], to the attention of "Data Protection". If necessary, we may ask you to provide us with a photocopy of your ID, passport, or other valid identification document.
4. For the fulfillment of the purposes of clause 2 above, we hereby inform you that by registering and providing information through this website, you expressly authorize us to disclose or/and transfer such information to third-party controllers, data collection centers, financial institutions, or other third-party service providers who assist us in our business operations (such as fraud verification, account collection, corporate programs and rewards programs, technology service providers, financial transaction management, logistics services, transportation, order management, and customer service, and/or analysis of transactions made through the website to provide our users with sufficient guarantees in purchase transactions, etc.) or that are necessary for managing your purchases. By providing us with information on this website or otherwise, you expressly authorize us to disclose and process your information as described above. Your consent to this access/disclosure includes those cases where, for the effectiveness of service provision, providers may be located in the United States of America or other countries or regions outside the European Economic Area.
5. The user (you) hereby ensures that the information provided is correct and accurate and is obliged to notify us of any change or modification to it. Any loss or damage caused to the website or any third party responsible for the website due to the provision of incorrect, inaccurate, or incomplete information in the registration fields will be the sole responsibility of the user.
6. Cookies: On this website, we use cookies, small text files with information regarding your navigation on the website, whose main purpose is to improve your experience as a user of our website.
Information about Cookies
What are cookies?
A cookie is a small text file that the website installs on your computer, phone, or other device, with information about your browsing on that website. Cookies are essential because they facilitate and make browsing friendlier without damaging your computer. Although in this policy the general term cookies is used as the primary method of storing information, the "local storage" space of the browser is used for the same purposes as cookies. In this regard, all the information included in this section also applies to this "Local Storage".
What is the purpose of using cookies on this website?
Cookies are a necessary component for the way our website works. The primary goal of our cookies is to enhance your browsing experience. For example, cookies help us remember your preferences (language, country, etc.) during navigation and future visits.
The information collected in cookies allows us to improve the website through usage evaluation and pattern analysis, to adapt the site to the individual interests of users, to improve search speed, etc. In some cases, with your prior consent, we may use cookies, tags, or other similar systems to obtain information that allows us to show you from our website or third-party websites or any other medium, advertisements based on the analysis of your browsing habits.
For what purposes are cookies NOT used on this website?
We do not store sensitive personal identification information such as your address, password, credit or debit card details, etc., in the cookies we use.
Who uses the information stored in cookies?
The information stored in the cookies of our website is used exclusively by us, with the exception of those identified below as "third-party cookies", which are used and managed by external companies to provide us with services requested to improve services and the user experience during navigation on our website. The main services for those using these "third-party cookies" are obtaining access statistics and guaranteeing completed payment transactions.
How can I avoid using cookies on this website?
If you prefer to avoid using cookies on this website considering the above limitations, you must first disable the use of cookies in your browser and then delete the cookies stored in your browser associated with this website.
You can use this capability to avoid using cookies at any time.
Download / Delete Data According to GDPR:
In our online store, you have the option to download or delete personal data collected by us. If you are a registered user, you should log in to your account, and by clicking on your account icon, you will see the two options (Delete and View) we have prepared for you. In any other case, or if you have ordered as a guest in our online store, you can still request the sending of your data or their deletion by sending us an email through the contact information you will find on our contact page.
How can I disable and delete the use of cookies?
To limit, block, or delete cookies from this website, you can at any time modify your browser settings as instructed below. Although the configuration of each browser is different, the setting of cookies is generally done through the "Preferences" or "Tools" menu. For more details on setting cookies in your browser, refer to the "Help" menu of your browser.
General terms of contests & draw procedure
Introduction - Organizer
The company under the distinctive title “LUIGI” (hereinafter the “Organizer”), headquartered in Marousi, Attica, may from time to time organize promotional activities and contests through its website (www.luigi.com.gr)or social media channels. These terms constitute the general framework governing the company’s contests, unless otherwise specified in the announcement of each individual contest.
Method of participation
Details regarding the method of participation, duration, prizes and draw date of each contest will be announced via the website, newsletter, Facebook, Instagram or other company media.
In order for participation to be considered valid, the user must follow the steps described in the relevant contest post/announcement (e.g., completing a form, follow, like, share, etc.).
If it is found that the participation requirements are not met, the winner forfeits their right and the company is released from any obligation.
Right to participate
Natural persons who have reached the age of 18, have legal capacity and are residents of European Union countries are entitled to participate. If a participant is under 18 years old, parental/guardian consent is required, and the parent/guardian will receive the prize in case of winning.
Exclusions from participation
Executives and employees of “Luigi”, its subsidiaries, as well as their spouses and relatives (by blood or marriage) up to the second degree are excluded from participation.
Winner selection - prize collection
Winners are selected via electronic draw or as otherwise specified in each promotional activity. Names are announced through the company’s official channels.
Prizes are personal, specific and cannot be exchanged for cash or other items.
Prize collection takes place upon identification (national ID card). If the winner cannot be contacted within a reasonable period or refuses to accept the prize, the Organizer reserves the right to cancel the participation or award the prize to an alternate winner.
Personal data in contests
By participating in the contest, participants consent to the collection and processing of their data by Luigi (Data Controller) for the purposes of conducting the contest, communicating with winners and publishing the results.
Winners agree to the publication of their name and any photographic material from the prize collection on the company’s media for promotional purposes, without any further compensation claim.
Personal data are not sold or transferred to third parties unrelated to the conduct of the contest.
Participant's declarations & disclaimer of liability
Participants must act lawfully and in accordance with good morals. Comments with offensive, obscene or illegal content will be deleted and will result in disqualification.
The Organizer bears no responsibility for technical issues (e.g., network failures, platform issues such as Facebook/Instagram) that may affect participation. It is also not responsible for any defects in the prizes beyond delivering them in their existing condition.
Other Terms
The Organizer reserves the right to amend the terms, shorten or extend the duration, or cancel the contest for serious reason, with a relevant announcement on its website.
Participation in a contest presupposes and implies unconditional acceptance of these terms.
Applicable law
Any dispute arising in relation to the contests shall fall under the exclusive jurisdiction of the Courts of Thessaloniki, and Greek law shall apply.